Conditions of Sales

General conditions of Sale

The offer and sale of products on our website MURBES.COM are governed by these General Sales Conditions.
Products purchased on MURBES.COM are sold directly by FRA & GIO SRL VIA PIAVE 14 36050 SOVIZZO (VICENZA) P.IVA 03902580244
You can request any information from MURBES.COM through our support services: contact Customer Service.
If you need further information go to the Customer Service area. You can find information about orders and shipments, refunds and return of products purchased on MURBES.COM. Remember that you can always contact by e-mail

 

1. Our trade policy

1.1
The Seller offers for sale, on MURBES.COM the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".
1.2
When we speak of "consumer" we refer to any natural person who acts on MURBES.COM with purposes not related to his commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions through MURBES.COM, therefore we do not issue VAT invoices but only tax receipts.
1.3
In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the "consumer" or in any case from orders that do not comply with its commercial policy.
1.4
These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on MURBES.COM between the users of MURBES.COM and the Seller.
1.5
The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller that are present on MURBES.COM via links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to verify their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of transactions of electronic commerce between the users of calzatureginevra.it and third parties.

 

2. How to conclude the contract with MURBES.COM

2.1
To conclude the purchase contract of one or more products on MURBES.COM, you will have to fill in the electronic order form and send it to the Seller, electronically, following the relative instructions.
2.2
The order form contains a reference to the General Terms and Conditions of Sale, and a summary of information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the payment methods that you can use for purchase each product and how to deliver the purchased products, shipping and delivery costs, a reference to the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products.
2.3
The contract is concluded when the Seller receives, via computer, your order form, after verifying the correctness of the data relating to your order.
2.4
Before proceeding with the purchase of the products, by transmitting the order form, you will be asked to carefully read the General Sales Conditions and the Information on the right of withdrawal, to print a copy through the print command and to memorize or to reproduce a copy for your personal use.
2.5
The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You can access your order form by consulting the My Order section.
2.6
Before submitting the order form, you will also be asked to identify and correct any data entry errors.
2.7
The language available to conclude the contract with the Seller is Italian.
2.8
Once the contract is concluded, MURBES.COM will take charge of your purchase order.
2.9
The Seller may not process your purchase orders which do not provide sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons. If the products presented on MURBES.COM are no longer available or on sale at the time of your last access to the site or the sending of the order form, it will be the Seller's responsibility to inform you promptly and in any case within thirty (30) days from the day following the day on which you will be transferred

ODR platform

ODR platform governed by regulation (EU) no. 524/2013 of the Parliament and of the Council of 21 May 2013 to settle disputes arising from online purchase contracts for goods and services out of court (Online Dispute Regulation)