Returns & Refunds

Right of withdrawal

You have the right to withdraw from the contract, without giving reasons, within 14 days.

The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us:

Fra & Gio S.r.l., Via del Progresso, n. 53, 36050 Sovizzo (VI)

Email: info@murbes.com

Phone: 0444 536365

of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail). To this end, you can use the model withdrawal form below, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

in case of sale outside the EEC the customs duties are charged to the customer

 

Effects of withdrawal

If you withdraw from this contract, you will only be refunded the value of the items (not the cost of shipping), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

These refunds will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such reimbursement. The refund may be suspended until receipt of the goods or until the consumer demonstrates that he has returned the goods, whichever comes first.

 

Please return the goods or hand them over to us or to:

Fra & Gio SRL
Headquarters: Via del Progresso, 53 - 36050 Sovizzo (VI)
Phone: 0444 536365
Hours: Monday Friday 9.00 -12.00 14.00-17.00
Email: info@murbes.com

without undue delay and in any case within 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-day period has expired.

The direct costs of returning the goods will be at your expense.

You are only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Regulatory sources

Article 49 paragraph 1 h), paragraphs 4 and 5; art. 22 paragraph 1 e) Consumer Code; Annex A, Legislative Decree 21/2014 which modifies the Consumer Code

 

Regulatory sources

Art. 49 paragraph 1 m) in conjunction with art. 59 Consumer Code

The right of withdrawal referred to in articles 52 to 58 for distance contracts and negotiated contracts

commercial premises is excluded in relation to:

b) the supply of goods or services whose price is linked to fluctuations in the financial market which the professional is unable to control and which may occur during the withdrawal period;

c) the supply of made-to-measure or clearly personalized goods;

d) the supply of goods liable to deteriorate or expire rapidly;

e) the supply of sealed goods which do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery;

f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

g) the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations which cannot be controlled by the professional;

h) contracts in which the consumer has specifically requested a visit from the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of this visit, the trader provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to these additional services or goods;

i) the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;

l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;

m) contracts concluded at a public auction;

n) the supply of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific execution date or period;

o) the supply of digital content through a non-material support if the execution has begun with the express agreement of the consumer and with his acceptance of the fact that in this case he would have

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Modulo di dichiarazione di recesso al seguente link

Fonti normative

Art. 49 comma 1 h), art. 54 comma 3, Allegato B D.Lgs. 21/2014 che modifica il Codice del Consumo